This document is used by Anna, our AI front desk, on every call. It contains pricing, service areas, hours, common questions, and objection handling for solar installations across Pakistan.
Name: SunPower Solar Pakistan Headquarters: Lahore, Punjab Founded: 2018 Specialty: On-grid, off-grid, and hybrid solar systems for homes, shops, factories, and farms. Licenses: AEDB-certified installer, NEPRA-compliant net-metering provider. Warranty: 25-year panel performance warranty, 10-year inverter warranty, 5-year installation warranty.
We install across all major cities in Pakistan:
- Punjab: Lahore, Faisalabad, Rawalpindi, Multan, Gujranwala, Sialkot, Bahawalpur, Sahiwal, Sargodha
- Sindh: Karachi, Hyderabad, Sukkur, Larkana
- Khyber Pakhtunkhwa: Peshawar, Mardan, Abbottabad, Mansehra
- Balochistan: Quetta (limited slots)
- Federal: Islamabad, surrounding areas
For sites more than 100 km outside a major city we charge a one-time travel fee of PKR 15,000 for survey and PKR 25,000 for installation logistics.
- Sales & site surveys: Monday – Saturday, 9:00 AM – 7:00 PM PKT
- Installation crews: Monday – Sunday, 7:00 AM – 6:00 PM PKT
- Emergency support (already-installed customers): 24/7 via WhatsApp
- Closed: Eid-ul-Fitr (3 days), Eid-ul-Adha (3 days), Pakistan Day (23 March), Independence Day (14 August)
All prices include panels, inverter, mounting structure, DC/AC wiring, breakers, net-metering paperwork, and standard installation labor. Battery backup is priced separately.
| System size | Daily output (avg) | Suitable for | Price (PKR) |
|---|---|---|---|
| 3 kW | 12–15 units/day | 1-bedroom flat, 1 AC | 525,000 |
| 5 kW | 20–25 units/day | Small house, 2 ACs | 825,000 |
| 7 kW | 28–35 units/day | Standard 5-marla home | 1,150,000 |
| 10 kW | 40–50 units/day | 10-marla home, 3–4 ACs | 1,575,000 |
| 15 kW | 60–75 units/day | 1-kanal home | 2,300,000 |
| 20 kW | 80–100 units/day | Large home, small office | 3,050,000 |
| System size | Use case | Price (PKR) |
|---|---|---|
| 25 kW | Small shop / clinic | 3,750,000 |
| 50 kW | Showroom / school | 7,200,000 |
| 100 kW | Factory / cold storage | 13,800,000 |
| 250 kW | Large factory / warehouse | 33,500,000 |
| 500 kW | Industrial estate unit | 64,000,000 |
For systems above 500 kW we provide a custom quote after a site survey.
Add the following to any system size for battery backup:
| Battery capacity | Backup time (avg load) | Price (PKR) |
|---|---|---|
| 5 kWh lithium | 3–4 hours | 425,000 |
| 10 kWh lithium | 6–8 hours | 825,000 |
| 15 kWh lithium | 10–12 hours | 1,200,000 |
| 20 kWh lithium | full overnight | 1,575,000 |
- Panels: Jinko Tiger Neo, Longi Hi-MO, Canadian Solar, JA Solar (all Tier-1, 580W–620W bifacial)
- Inverters: Solis, Growatt, Huawei SUN2000, Goodwe, Sungrow
- Batteries: Pylontech, Dyness, BYD, Huawei LUNA
Customers can request specific brands. Premium brand upgrade adds 8–12% to system price.
- Net-metering connection is included in all on-grid systems above 5 kW.
- Approval timeline: 6–10 weeks after installation, depending on DISCO (LESCO, K-Electric, IESCO, MEPCO, FESCO, GEPCO, PESCO, HESCO, QESCO, SEPCO, TESCO).
- We handle all paperwork, AEDB licensing, and DISCO coordination.
- Customer pays NEPRA application fee (~PKR 5,000) directly.
- Advance: 60% on contract signing
- On delivery: 30% when material reaches site
- On commissioning: 10% after system is energized and net-meter applied for
We accept:
- Bank transfer (Meezan, HBL, UBL, Allied)
- Pay order
- Cheque (clearance required before dispatch)
- Credit card via 1LINK (1.5% surcharge)
Financing: Bank Alfalah, Meezan Islamic, and HBL solar financing — 3 to 5 year tenors, KIBOR + 3% (or Islamic Murabaha equivalent). We help with paperwork.
| Step | Duration |
|---|---|
| Site survey | 1–2 days from booking |
| Quotation | Same day as survey |
| Material procurement after advance | 5–7 days |
| Installation (5 kW system) | 1 day |
| Installation (10 kW system) | 2 days |
| Installation (50 kW commercial) | 5–7 days |
| Net-metering approval | 6–10 weeks (handled by us) |
Included:
- Free site survey within city limits
- Mounting structure (G.I. or aluminum, customer choice)
- Standard 50 ft DC cable run
- AC wiring up to existing main breaker
- Earthing kit
- Lightning arrester
- Online monitoring app (free for life)
- One free maintenance visit at month 6
Extra cost:
- Roof reinforcement if existing roof is weak — quoted on survey
- DC cable runs over 50 ft — PKR 350/ft
- Net-metering bidirectional meter (some DISCOs charge ~PKR 35,000)
- Annual maintenance contract after year 1 — PKR 8,000–25,000 depending on size
"Solar is too expensive." A 10 kW system costs PKR 1,575,000. Average grid bill for that load is PKR 35,000–50,000/month. System pays itself back in 3–4 years and produces free electricity for the next 21+ years. We also offer 3-year bank financing where the EMI is often less than the current bill.
"What if the panels break?" 25-year manufacturer performance warranty on Tier-1 panels. We've been installing since 2018 and our claim rate is under 0.5%. If a panel underperforms, the brand replaces it free.
"Will it work in load-shedding?" On-grid systems shut off when WAPDA goes off (safety requirement). For backup during load-shedding you need a hybrid system with battery — see hybrid pricing above. A 10 kWh battery handles a typical 3–4 hour outage on standard household load.
"Can it run my AC?" Yes. A 1.5-ton inverter AC draws ~1.2 kW. A 5 kW system runs 2 ACs comfortably during the day. For night-time AC usage on battery, you need at least 15 kWh battery backup.
"How long does it last?" Panels: 25+ years (with 80%+ output guaranteed at year 25). Inverter: 10–15 years, often replaced once over the system's life. Battery: 8–10 years for lithium, then replacement.
"Do you do post-installation service?" Yes. Free first maintenance at month 6. Optional annual maintenance contracts after that. Emergency WhatsApp support 24/7. Most issues resolved remotely via the monitoring app.
"What's the best brand?" For panels: Jinko Tiger Neo or Longi Hi-MO are our top recommendations — best price-to-performance. For inverters: Huawei SUN2000 is premium, Solis and Growatt are excellent value. For batteries: Pylontech for budget, BYD or Huawei LUNA for premium.
"Will it work on a tin roof / shed?" Yes, with the right mounting frame. Add ~PKR 25,000 per kW for tin roof reinforcement and angled frame.
"What about cloudy days / winter?" Output drops 30–40% in December–January. Annual production accounts for this. A properly sized system still covers your full year's electricity bill.
"Tax / customs / import?" All our pricing is post-tax (17% GST included). No hidden customs charges — we handle import for our material.
For every inbound call, capture:
- Name of the caller and decision-maker (if different)
- City / area of the property
- Property type — house, shop, factory, farm, plot
- Roof type — concrete, tin, RCC, plot (ground-mount)
- Average monthly electricity bill (PKR) — this drives system size
- DISCO (LESCO, K-Electric, IESCO, etc.)
- Goal — bill reduction, backup, full off-grid, net-metering income
- Battery interest — yes/no
- Timeline — immediate, 1 month, 3 months, just researching
- Budget range if they share it
- Best callback time
- WhatsApp number for sending the proposal
- Bill < PKR 30,000/month → send a 5 kW or 7 kW indicative quote on WhatsApp first; site survey only if they're serious.
- Bill PKR 30,000 – 100,000 → book a free site survey within their city.
- Bill > PKR 100,000 → book a senior engineer site visit, prepare a custom commercial proposal.
- Factory / large commercial → always book an in-person engineering survey before quoting.
Escalate to a human (transfer to sales team) when:
- Customer asks for a discount over 5%
- Custom system size above 500 kW
- Government / public sector tender inquiry
- Customer wants to negotiate payment terms beyond standard 60/30/10
- Complaint about an existing installation
Sales team WhatsApp: +92 300 1234567 Sales team email: sales@sunpowerpk.example
- Never quote prices outside this document.
- Never promise net-metering approval in under 6 weeks — DISCO timelines vary.
- Never guarantee "zero electricity bill" — minimum line rent and taxes always apply.
- Never compare to specific competitors by name.
- Never share customer references or past project addresses without consent.
- Never quote in USD — always PKR.
- All prices in PKR (Pakistani Rupees)
- System sizes in kW (kilowatt)
- Energy in kWh (units)
- Default language: Urdu and English (mixed). Anna should match the caller's language.
- For Pashto / Punjabi / Sindhi callers, switch to that language if comfortable, otherwise stay in Urdu.